Privacy Policy

This policy explains what personal data we collect when you use WeLookup, why we collect it, who can see it, how long we keep it, and what choices you have. We comply with the applicable provisions of the law.

You can use many parts of WeLookup as a guest without giving us any account details. When you create an account, we ask you to confirm that you have read this policy and the Terms of Use.

Harshit Jain, trading as WeLookup by The Chartered, Sikar, Rajasthan, India, is responsible for the personal data described here. Our Grievance Officer is listed in section 1.15.

We do not ask for Aadhaar, PAN, bank details or your ICAI login.

If you use WeLookup without an account, your plan and progress stay in your own browser (local storage). We do not receive them. They disappear if you clear your browser data or change device. If you later sign up, we copy that plan into your new account and remove the local copy.

We use your data only for these purposes. We do not sell it, rent it, or use it for advertising.

• Only you can see your profile, study activity, unit study time, CV Vault, SRN, calendar items and reminders.
• Other signed-in students can see your reviews. Reviews are not shown to visitors who are not signed in. Your name and email are not shown on them, and the internal account ID attached to a review in our database is not displayed to other students.
• WeLookup administrators can see account email, name, city, level, study plan, progress, study hours, streak data and support messages, only for support, safety and running the service. Administrator accounts must use two-factor sign-in before they can open this data. Administrators also see combined average study times across students.
• Service providers that process data for us, listed in section 1.7.
• Authorities, where the law or a valid legal order requires it.

Our database and login service are hosted in Singapore. Our other providers may also process data outside India. Transfers outside India are made only to the extent the law allows. Fonts are served from our own site, not from Google.

Exam dates, batch availability, syllabus and notices shown on WeLookup come from public information published by the Institute of Chartered Accountants of India (ICAI). WeLookup is not affiliated with ICAI. We read these public ICAI pages automatically and never sign in to ICAI for you. We do not collect your ICAI account data. Links to ICAI portals, including the slot details page, open the official ICAI website in a new tab, and ICAI, not WeLookup, receives anything you enter there. See the Disclaimer.

• We keep your account data while your account is active.
• When you delete your account, we delete your profile, study data, unit study time, calendar items, reminders and login straight away. Reviews you posted stay on WeLookup, but they are no longer linked to you in any way, and they contain no name, email or other personal details. Daily backups are kept for 14 days, and copies of your data in them are overwritten when those backups expire.
• If an account has been inactive for 24 months, we may email you and delete it 30 days later unless you sign in.
• If emails to your address bounce or are marked as spam, we keep that address on a suppression list so we do not email you again.
• Anti-abuse counters are deleted within a day. We may keep support messages for as long as needed to resolve them.
• We may keep limited records longer where the law requires.

We protect your data with access controls that limit each student to their own records, encrypted connections, hashed passwords, limits on how often sensitive actions can be repeated, protective security headers, two-factor sign-in for administrators and restricted administrator access. No system is completely secure. If a breach affects your personal data, we will notify you and the authorities as the law requires.

We use browser storage to keep you signed in, to hold a guest's plan, and to remember small settings such as notices you have closed. We do not use advertising cookies. You can clear this storage in your browser settings, which signs you out.

WeLookup is intended for people aged 18 and over. Please do not create an account if you are under 18. We do not knowingly collect personal data of children or track them. If we learn that an account belongs to someone under 18, we will delete it. A parent or guardian who believes their child has an account can email us at the address in section 1.15 and we will delete it.

We send account emails when needed (for example email confirmation and password reset). We send the weekly progress email only if you chose to receive it, and every such email has an unsubscribe link and our postal address.

You can:

• Access the data we hold about you. Email us and we will send a copy.
• Correct your details. Most of them are editable in Profile & Settings.
• Erase your data. Use "Delete my account" in Profile & Settings. Reviews you posted are kept without any link to you.
• Withdraw consent at any time. Withdrawing consent may mean we can no longer provide the account, and we will then delete it.
• Nominate another person to exercise these rights for you if you die or become unable to.
• Complain to us (section 1.15). If we do not resolve it, you may approach the relevant authority as the law provides.

Harshit Jain, Grievance Officer

WeLookup by The Chartered, Sikar 332001, Rajasthan, India

Email: support.team@thechartered.in

We acknowledge complaints within 24 hours and aim to resolve them within 15 days (or within timelines prescribed under applicable law).

If we change this policy in a way that matters, we will tell you on the site or by email before the change takes effect. The "last updated" date above shows the current version.